Gentle Dental Care
Case Study
Working with multiple branches throughout the South of London.
covered
Increased
Interaction
service so far
The Problem
As a rapidly growing business Gentle Dental Care identified they required some additional support with their telephone answering for practices in South London and after an in-depth selection process they decided to work with Insync. Providing excellent customer service to their patients is the highest priority, so ensuring a call was never missed and answered quickly was of paramount importance.
Our Solution
24/7 Call Answering Services
Call answering that’s genuinely unique. Efficient and cost effective telephone answering services, ensuring all calls are answered and no new business opportunities are missed.
Insynchas provided call answering services initially for 3 branches, but as Gentle Dental Care has grown Insync now answers calls for 7 branches and this is likely to continue growing. Insync ensures that all of Gentle Dental Care calls are answered promptly and professionally when their office is busy and sends a message detailing all the information that is required for the patient to receive a call back.
Insync is an extension to their operation and gives Gentle Dental Care confidence that a call is never missed and patients receive the best care. In addition to this Insync is constantly reviewing Gentle Dental Care call volumes and adjusting the package accordingly to ensure they are always on the most cost effective package.
Providing visibility and MI for the senior management is an additional requirement that is easily met with our comprehensive reporting suite.
Allowing a business like Gentle Dental Care to grow without limits on answering calls has been an important factor in the business’s success. Call answering for patients is not a concern for the company as it continues to expand at pace.